- Managing Director - Red Carnation Hotels
Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 17 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.
"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."
- General Manager
Having been with Red Carnation Hotels at 41 for over ten years, previously at The Milestone, my role as General Manager here is one of the most satisfying jobs of my career. With a highly motivated and dedicated team of employees committed to delivering unbelievable levels of guest service, I feel truly lucky. Every guest is important to us all and I enjoy taking a personal interest in every stage of your guest experience, from marketing the hotel, through reservations to arrival, throughout your stay and not forgetting seeing you off, hopefully to return another day! A wonderful job, working with some great people and lucky enough to have fabulous guests. What more could anyone ask for?
- Resident Manager
As a Resident Manager my role, along with my wonderful team, is to provide the most memorable experience, exceptional quality of service with extreme attention to detail in the most professional and friendly manner, giving each and every guest the feeling of being in a "home from home". I joined The Red Carnation Hotel Collection in 2009 as part of the Management Programme. With experience at our sister hotels in London, Dorset and South Africa I am now very proud to be part of 41 and look forward to personally welcoming you to the hotel.
- Assistant Manager
I have been with the Red Carnation Hotel collection for 3 years and worked through different departments and positions here at Hotel 41. I am now very happy to take the role of Assistant Manager. My work is to ensure that all our guests feel welcomed and well looked after during their stay. Our guests and the 41 team make this Hotel a very special place to work and I truly enjoy every day. Whether you plan a relaxing stay or want to organise the perfect proposal, my team and I are here to make your stay the most magical possible. Please do not hesitate to contact me directly if there is anything I can assist you with.
- Executive Chef
Born and bred in London I started my career at North West Kent College where I trained as an apprentice chef for three years. After finishing my course I started my culinary journey where I learned my passion for this great industry. Working at some of London’s top hotels including The Chesterfield Mayfair, my passion for food has grown and grown. I am pleased to be here at The Rubens at the Palace and Hotel 41 where we are using fresh local seasonal produce from around the United Kingdom I am sure my team and I can create a dining experience that you will fondly remember forever.
- Reservations Manager
My passion for working within the hospitality industry started seven years ago when a became a receptionist at a hotel in Surrey. Throughout the years I have developed my career within Reservations and have now joined the Red Carnation family as Reservations Manager. My job is to ensure that our guests receive fantastic customer service and that we capture every single detail relevant to their stay. This then enables my team and I to exceed expectation and ensure our guests' experience is the ‘best’ when staying here at The Rubens and 41.
- Chief Engineer
I started working in Hospitality 12 years ago, after working in different departments in various positions and being privileged to work for some of the best hotel companies and very lucky to learn from the best managers I studied electrotechnical technology at the City of Westminster College.
I joined the Red Carnation Family in 2016 as a Chief Engineer for Hotel 41, The Rubens and Bbar - I am passionate about managing the hotel engineering department in order to deliver all agreed remedial, emergency and planned works to ensure the building offers a safe environment for the staff and our guests. I don’t consider this a job, it is a passion having the building operating at its best.
- Executive Director - Red Carnation Hotels
Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry. His tremendous career ranges from a chef to Vice President in the luxury hotel business.
A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.
- Deputy General Manager
Before joining The Rubens at the Palace and 41 I worked for nearly seven years at Hotel d'Angleterre in Geneva, where I discovered a true team spirit. I quickly came to understand how Red Carnation enables every one of us to do everything in our power to make the stay of our guests breathtaking. Our motto ‘No request is too large, no detail too small’ is not a simple eye-catching slogan: it represents a real state of mind, which accurately reflects every person’s role at the hotel.
- Assistant Resident Manager
I have started my journey within Red Carnation in 2008 as an intern, I was very fortunate to launch my career within this amazing Luxury Boutique Hotel Collection and learn how to make our guests feel truly special. I am now very proud to be part of the wonderful 41 family, where my passion for perfection can blossom. I am a firm believer in “if you do what you love others will love what you do”. Together with the fabulous team here at 41, we are looking forward to welcoming you, to create your own tailor-made “haute couture” experience, bespoke… unique… memorable... where no request is too large and no detail too small.
- Reception Manager
After working through different departments and positions in The Rubens at the Palace Hotel, I was delighted to take the opportunity and become Reception Manager at 41. It has been a truly amazing experience for me. The people I work with are perfectionists with amazing attention to detail. Through our exceptional level of service and our interpersonal relationships with each other and our guests, we aim to make them always feel very important and special. And that is why we are always number one for them
- Director of Sales
I have been proud to represent Rubens at the Palace, Hotel 41 and bbar since 2016. My brilliant teams in Sales and Events ensure that word of our great offering reaches the right clients, and that we deliver on our promises. I have gained nineteen years of experience in luxury London, country house and overseas hotels. I have been with Red Carnation Hotels since 2008 having previously represented our Mayfair property. I have worked in most departments of hotels equipping me with the tools to exceed the expectations of our increasingly discerning clients. I graduated with a Bachelors in International Business and Hospitality Management.
- Sales Manager - Rubens, 41 and Bbar
I started my career at Red Carnation in September 2015 in Guest Services at Hotel 41. I was dedicated to anticipating guests needs and exceeding expectations through my daily tasks. My passion, enthusiasm and continuous need to learn, allowed me an opportunity to join the dynamic Sales Team in May 2017 - which has been exciting new challenge for me. As Sales Manager, I am able to provide the highest quality of service to the customer at all times, as I develop our relationships with all our existing and new customers.
- Executive Housekeeper
I started my journey in hospitality 15 years ago as waitress. After working in several departments in various positions at different hotel chains, I finely join Red Carnation family, at Hotel 41 and The Rubens at the Palace hotel in. With a highly motivated and dedicated team we deliver a truly amazing service, while we aspire to provide the most memorable 'home away from home' experiences . As the Executive Housekeeper I am passionate about cleanliness, and believe that the small detail make biggest difference.