Our team, led by General Manager Malcolm Hendry and Resident Manager Lauren Hargrave, is passionate about delivering exceptional service and generous hospitality, from our famous Plunder the Pantry experience to thoughtful and unique Turndown treats.
Many of us are proud to be long-standing members of staff, and all have played a part in Hotel 41’s journey to be voted the number one hotel in the UK by TripAdvisor and to hold a prestigious Forbes Five Star Rating. We look forward to creating a warm, personal and memorable experience when you stay with us.
- Resident Manager
As a Resident Manager my role, along with my wonderful team, is to provide the most memorable experience, exceptional quality of service with extreme attention to detail in the most professional and friendly manner, giving each and every guest the feeling of being in a "home from home". I joined The Red Carnation Hotel Collection in 2009 as part of the Management Programme. With experience at our sister hotels in London, Dorset and South Africa I am now very proud to be part of 41 and look forward to personally welcoming you to the hotel.
- Reception Manager
After working through different departments and positions in The Rubens at the Palace Hotel, I was delighted to take the opportunity and become Reception Manager at 41. It has been a truly amazing experience for me. The people I work with are perfectionists with amazing attention to detail. Through our exceptional level of service and our interpersonal relationships with each other and our guests, we aim to make them always feel very important and special. And that is why we are always number one for them
- Assistant Manager
I started my journey in hospitality 14 years ago in a small hotel in the Tyrolean Alps. Having worked in several hotels in Austria and Australia I started my career as an Assistant Manager at Hotel 41 in May 2014. Working in different positions in the Front of House department made me find my passion for recommending restaurants and providing sightseeing tips which makes me love my job as a Guest Services Manager. Being able to make each and every single guest experience as personalised and exceptional as possible is what I like most about my job!
- Assistant Resident Manager
I began my journey within Red Carnation in 2008 as an intern. I was very fortunate to launch my career within this amazing luxury boutique hotel collection and learn how to make our guests feel truly special. I am now very proud to be part of the wonderful 41 family, where my passion for perfection can blossom. I am a firm believer in “if you do what you love others will love what you do”. Together with the fabulous team here at 41, we look forward to welcome you to our home, where "no request is too large and no detail too small".
- Reservations Manager
My passion for working within the hospitality industry started seven years ago when a became a receptionist at a hotel in Surrey. Throughout the years I have developed my career within Reservations and have now joined the Red Carnation family as Reservations Manager. My job is to ensure that our guests receive fantastic customer service and that we capture every single detail relevant to their stay. This then enables my team and I to exceed expectation and ensure our guests' experience is the ‘best’ when staying here at The Rubens and 41.
- Food and Beverage Manager
I joined The Red Carnation Hotel Collection back in May 2012 on the Management Training Programme. During that time I was fortunate enough to work at four different hotels within the collection, The Montague on the Gardens, The Chesterfield Mayfair and The Rubens at the Palace before taking up the role as Food and Beverage Manager at Hotel 41. My brilliant team and I are passionate about food and beverage and ensuring we deliver the best possible service. Should there be anything I can assist with please feel free to contact me directly.