Red Carnation Hotels

Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the thirteen international properties RCH now operate. In November 2009, Johnathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.

"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."

                                     jonathan@rchmail.com    T: 0207 514 5633

Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry. To discover more about Terry and to download his pod casts click here.

Having been with Red Carnation Hotels at “41” for over 6 years, previously at The Milestone, my role as General Manager here is one of the most satisfying jobs of my career.  With a team of over 160 employees, highly motivated and dedicated to delivering unbelievable levels of guests service, I feel truly lucky.  Every guest is important to us all and I enjoy taking a personal interest in every stage of your guest experience, from marketing the hotel, through reservations to arrival, throughout your stay and not forgetting seeing you off, hopefully to return another day!  A wonderful job, working with some great people and lucky enough to have fabulous guests.  What more could someone ask for?

mhendry@rchmail.com      T: 0207 963 0704

Click here to listen to Mr Hendry's "meet 41's GM" Pod-cast

With over 13 years experience working within 4 and 5 star hotels in London, I had the pleasure of becoming a member of 41's team in 2007. After working for a number of International Hotel groups, I have gained an in-depth knowledge of the London Market and fully understand our international and local clients needs. Working with an eclectic mix of companies, I happily go the extra mile to ensure our guests feel that "41" is their home from home.

smcgovern@rchmail.com      T: 0207 958 7760

As a resident Manager, my role along with my wonderful team, is to provide the most memorable experience, providing exceptional quality of services with extreme attention to details in the most professional and friendliness manner, giving each and every guests the feeling of “home from home“. I’ve been working for the Red Carnation Hotels group since 2007 and very pride to be part of 41 after a long spell in our sister property in Dorset. Also, I believe that 41 is a jewel among hotels in London. A well kept secret, which is why, I look forward to personally welcoming you and to make your stay, truly exceptional.

fdallot@rchmail.com T: 0207 300 0041

I have been working for RCH for the last 5 years having previously worked at 41 as Food and Beverage Supervisor. I then continued my journey as Guest Services Manager at The Rubens Hotel. I was extremely happy and excited to be promoted to Assistant Resident Manager at 41 Hotel. This was like coming back home for me. This place is more than a work place. This is a place where I feel like I can do something special like I make people happy. By giving amazing service and quality time for our Guest I feel satisfied and proud in my life. It feels like we are one big 41 family and I believe that our Guest feels like we are their family, away from their family.

mskrzynska@rchmail.com      T: 0207 300 0041

Having been with Red Carnation Hotels for four and a half years, I am so pleased to be the Assistant Manager at 41. I started off working at 41 as a receptionist whilst I was undertaking the Management Programme, following which, I worked at The Rubens at the Palace Hotel, spending time in most departments. I then moved to the Countryside in Dorset to work as the Front Office Manager for our sister property, Summer Lodge Country House Hotel, Restaurant and Spa. I worked in each hotel for a year and a half and feel I am at home again working for my favourite hotel. We all work together like family to make sure we deliver only the best experience here at 41. We are a positive team who strive, over and above, to deal with any guest request.

robertelli@rchmail.com        Tel: 0207 300 0041

I have been working at Red Carnation for the past four and a half years and I am very proud of being here.
After working through different departments and positions in The Rubens at the Palace Hotel, I was delighted to take the opportunity and become Reception Manager at 41. It has been a truly amazing experience for me. The people I work with are perfectionists with amazing attention to detail. Through our exception level of service and our interpersonal relationships with each other and our guests, we aim to make them always feel very important and special. And that is why, for many of them, we are always Number 1.
 

41reception@rchmail.com      T: 0207 300 0041

With over 20 years experience working within the five star industry in London, I was delighted to have joined the Red Carnation Hotels group. I pride myself on providing personal touches and paying special attention to detail, as this is key to the success of my role. I happily go the extra mile to ensure our guests feel special. The passion I have for people makes this role very rewarding as I enjoy meeting, greeting and exceeding customer’s expectations. My aim is to ensure that every customer stay here at 41 is a pleasant and memorable one and that they experience a feeling of being home away from home.

T: 0207 834 6600