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CAREERS
Reservations Agent
Hotel: The Rubens at the Palace
Ref: RU00397
Are you someone who thrives to achieve brilliance in the hospitality industry? A highly motivated and fun spirited individual, committed to developing your career in our highly reputable, individually designed, boutique collection of luxury 4-5* properties!
The Rubens at the Palace Hotel, a 4* property and Hotel 41, a 5* property are situated in Victoria overlooking and Royal Mews. Both hotels have unique style rooms, the Rubens being a 160 rooms hotel including luxury suites and Hotel 41 being a 30 rooms hotel. Our Reservations department are now searching for a competent Group Reservations Agent, able to handle all requests for accommodation in a timely manor, to join their friendly and vibrant reservations team.
A successful Reservations Agent should demonstrate excellent written and spoken communication skills and with an eye for attention to detail. High levels of customer service and care are essential to fulfil this role to its highest standards along with great team working skills. As a Reservations Agent you should demonstrate a fun loving and lively character with a great sense of humour as well as enthusiasm. Displaying confidence is essential in order to be disciplined in effective time management skills; displaying the competence to perform under pressure and following direction.
As a Reservations Agent it is essential to have IT skills in Microsoft Word and Excel, Maestro knowledge is also desirable, alongside general awareness of the office environment. Front Office, Reservations or Group experience is favourable as well as knowledge in the French or Spanish language. As a Reservations Agent a flexible approach to working hours is essential. Maximising occupancy and rooms revenue at every opportunity is essential, therefore up selling is the key!
In return, joining the Red Carnation Hotel Collection will give you the opportunity to be part of a dynamic company that recognises the commitment and enthusiasm of its employees. The Red Carnations Hotel is the only family run hotel collection in the UK to be accredited with Corporate Investors in People, and have also been rewarded the National Training Award. This illustrates our promise to provide outstanding training and development combined with long-term career opportunities to our employees.
Being a part of our Reservations team, you will surely enjoy your work experience, maximise your full potential through training and development supported by the collection and be proud to represent the Red Carnation Hotels.
If you have been successful at the initial recruitment stage, you will hear from us either by telephone or email. However, if you have not been contacted within seven working days of sending your details, it means you have not been successful on this occasion.
