Jonathan Raggett has worked in hotels since leaving Westminster College with a Higher National Diploma in Hotel Management. Jonathan joined RCH in 1998 as General Manager of The Rubens Hotel. In 2000 he was promoted to Managing Director, overseeing the rapid expansion to the 14 award-winning luxury boutique hotels and a country inn which RCH now operates. In November 2009, Jonathan Raggett was delighted to be named Hotelier of the Year at the world-renowned Hotel Catey Annual Industry Awards organised by the Caterer & Hotelkeeper.
"We are a family run small collection of five- and four-star hotels who fight the big chains for business. We will never have the same Sales and Marketing spend as these players, so it is my belief that we need to make an even better job of taking care of our guests."
Internationally acclaimed hotelier Terry Holmes, winner of the 2006 Caterer Tourism Award, joined Red Carnation Hotels in February 2006, bringing with him his incredible passion for the hospitality industry. His tremendous career ranges from a Chef to Vice President in the luxury hotel business.
A much loved character at each of the hotels in the Red Carnation collection, his presence together with his expertise further strengthens our guests' experience.
Having been with Red Carnation Hotels at 41 for over ten years, previously at The Milestone, my role as General Manager here is one of the most satisfying jobs of my career. With a team of employees, highly motivated and dedicated to delivering unbelievable levels of guests service, I feel truly lucky. Every guest is important to us all and I enjoy taking a personal interest in every stage of your guest experience, from marketing the hotel, through reservations to arrival, throughout your stay and not forgetting seeing you off, hopefully to return another day! A wonderful job, working with some great people and lucky enough to have fabulous guests. What more could anyone ask for?
Before joining The Rubens at the Palace and 41 I worked nearly 7 years at Hotel d'Angleterre Geneva, where I discovered a true team spirit. I quickly came to understand how Red Carnation enables every one of us to do everything in our power to make the stay of our guests breathtaking. Our motto ‘No request is too large, no detail too small’ is not a simple eye-catching slogan: it represents a real state of mind, which accurately reflects every person’s role at the hotel.
As a Resident Manager, my role along with my wonderful team, is to provide the most memorable experience, exceptional quality of services with extreme attention to detail in the most professional and friendly manner, giving each and every guests the feeling of being in a “home from home“. I have been working for the Red Carnation Hotels group since 2007 and am very proud to be part of 41. I believe that 41 is a jewel in London, a well kept secret, which is why I look forward to personally welcoming you to the hotel.
I have been working for Red Carnation Hotels for over five years, having previously worked at 41 as Food and Beverage Supervisor and as Guest Services Manager at The Rubens Hotel. I was extremely happy to be promoted to Assistant (Resident) Manager at 41 Hotel. This is more than a job; this is a place where I feel like I can do something special to make people happy. By giving amazing service and quality time to our guests, I feel satisfied and of my achievements. It feels like we are one big 41 family, and I believe that our guests feel like we are their family, away from their own.
Having been with Red Carnation Hotels for a number of years, I am so pleased to be Assistant Manager at 41. I started off working at 41 as a receptionist whilst I was undertaking the Red Carnation Hotels Management Programme, spending time in most departments at The Rubens and Summer Lodge. I worked in each hotel for a year and a half and feel I am at home again at 41. We all work together like family to make sure we strive to deliver only the best experience. We are a positive team who aim over and above to deal with any guest request, large or small.
After working through different departments and positions in The Rubens at the Palace Hotel, I was delighted to take the opportunity and become Reception Manager at 41. It has been a truly amazing experience for me. The people I work with are perfectionists with amazing attention to detail. Through our exceptional level of service and our interpersonal relationships with each other and our guests, we aim to make them always feel very important and special. And that is why, we are always number one for them.
With over 20 years experience working within the five star industry in London, I was delighted tojoin the Red Carnation Hotels group. I pride myself on providing personal touches and paying special attention to detail, as this is key to the success of my role. I happily go the extra mile to ensure our guests feel special. The passion I have for people makes this role very rewarding as I enjoy meeting, greeting guests and exceeding their expectations. My aim is to ensure that every guest stay here at 41 is a pleasant and memorable one and that they experience a feeling of being home away from home.