Guest Testimonials

At Red Carnation Hotels we value guest feedback as it helps us to improve our service. Here are some of our favorite guest testimonials:


brilliant experience

I can't single out a staff member because they were all outstanding. The pressures of everyday life just melt away when staying at your hotel, a brilliant experience and we will definitely be back very soon, hopefully for a longer stay this time.
C. Belcher August 2014

beyond great

Our stay at Hotel 41 was beyond great. Everyone was very welcoming and made us feel at home. We really enjoyed the lovely and comfortable accommodations. The happy birthday cheesecake was a lovely touch and it was delicious too. The atmosphere of the lobby was lovely; I just wanted to stay there and enjoy it all day. Also, a weather card was a great thing to provide. Overall, We loved our stay.
Y. Reynoso March 2014

unforgettable weekend

Last weekend we stayed at 41 Hotel, in room 4109 from 25th to 27th october, to celebrate a special occasion. I want to tell you that we´ve spent an unforgettable and unique weekend. All the staff has behaved in an extremely close and professional manner. It is worthy of special mention the professionalism and the very friendly and pleasant treatment of Monika Skrzynska. She has had a lot of patience with us and has made us feel better than in our own house, from the moment we enter the lounge in the arrival to the sad moment we left the lounge to come back to Madrid. I wanted you to know this because this is what we really feel.We hope to have the opportunity to come back again to this jewel named 41.
P. Gámez-Leyva & C. Bueno October 2013

wonderful stay

Thank you for a wonderful stay! David and Tyrone were especially helpful and friendly. We enjoyed our stay very much, thanks again.
 M. Alden October 2013

exceptional guest service

My husband and I recently have spent the weekend in Hotel 41 to celebrate his birthday. We have spent a very enjoyable weekend, despite our 10 months old son being sick. However, the personnel went out of their way to make our stay very memorable and enjoyable. We did complete the guest feedback form, but we both agreed that it is very appropriate to bring to your attention one member of the hotel staff in particular. Mrs Monika Skrzynska is a truly wonderful person, extremely courteous, welcoming, professional and most helpful. She is clearly very committed to Hotel 41 and exceptional guest service. We are travelling extensively around the world staying in various hotels and the exceptional service in Hotel 41 definitely ranks in our personal top three.
Mr & Mrs Jamka September 2013

beyond comparison

My wife and I were celebrating our 35th wedding anniversary this year and as a result, decided to stop at Trip Advisor’s No.1 hotel in London, Hotel 41. We have been fortunate enough to have stopped at numerous top quality hotels across the world however Hotel 41 was beyond comparison. There are not enough superlatives to describe how much we enjoyed our two night stay at this wonderful oasis of calm in London. Every member of staff was charming and helpful and we soon felt like we were staying in a friend’s home, rather than a city centre hotel. I would be very grateful if you could pass on our sincere thanks to all of the staff with whom we came into contact, and we will undoubtedly return to 41 at our earliest opportunity to experience the best of the best once more.
Mr A Rowley September 2012

tremendously courteous and welcoming

Hotel 41’s staff are tremendously courteous and welcoming. We’ve really enjoyed our short stay with you, and will certainly return in the future. Additionally I have many colleagues who are frequent visitors to London; I shall certainly recommend to them that they stay at Hotel 41.
Dr A Bannan May 2012

most friendly

We’ve had the good fortune to stay at wonderful hotels but by far, yours has been the most friendly and best service of any in Europe or US! Can’t wait to visit again and recommend you!
Mrs L Wommack May 2012

fabulous property

Please extend my gratitude to your superb staff. You/They think of everything. I shall strongly recommend your lovely hotel and hope to return next year. Congratulations on a fabulous property. Well done!
Mr R Waller May 2012

caring and friendly vigilance

Most impressed with 41! The small nature of the hotel and the caring attitude of the staff are admirable. One feels that the staff are in a constant state of caring and friendly vigilance. The only "problem" is that 41 has ruined us for all other hotels! We shall look for other hotels in the Red Carnation collection. Well done and thank you very much.
Prof J W Thompson May 2012

never met better hotel staff

I stay in many hotels around the world and Hotel 41 has been the best I have ever visited. Your staff anticipate needs, are polite, professional and friendly. I have never met better hotel staff anywhere. The rooms are wonderfully finished. Perfect attention to detail! I am looking forward to returning to Hotel 41.
Mr R Gill May 2012

thank you

Our stay has been most wonderful. All the staff were very attentive and truly professional from the very first moment on arrival to our very sad departure. Thank you for a wonderful stay.
Mr R & Mrs J Playford May 2012

10! 10! 10!

Our stay was perfect! The hotel and our room was beautiful. Our experience was welcoming and very enjoyable. However, the staff are worth an eleven out of ten! Every single one of them – thank you so very very much!
Mr M & Mrs N Goode May 2012

great hospitality

Thank you very much for your great hospitality. I love this hotel, staff, interior design, everything. Executive Lounge has a fantastic atmosphere. My mother and I could relax a lot. Very sophisticated hotel. Again, we love this hotel and its service so much. I’ll recommend to my friends and I’ll come back again.
Ms S Kanno May 2012

home away from home

Every experience that I have here is superb. 41 has quickly become my “home away from home”, I simply love it here and my assistant now knows it is my “hotel of choice” in London. The staff is warm, welcoming and accommodating- and their friendliness and professionalism is always a nice welcome.
Mrs L Smith April 2012