We are currently looking for an enthusiastic person for a Guest Services position to ensure that we provide exceptional service at all times by exceeding expectations and providing a personalised service according to our standards.
Overlooking Buckingham Palace, “41” is an intimate hideaway combining informal luxury with exceptional round-the-clock personal service. Each of the 30 rooms and suites cast their own distinctive spell with fine fabrics, extravagant flourishes and the latest technology. Guests relax in the Executive Lounge and can plunder the pantry for delicious complimentary snacks.
Key responsibilities of the Guest Services position include:
- Ensuring that guests receive a warm welcome and farewell to and from the hotel
- Checking guests in and out according to the law and hotel standards
- Compiling guests accounts and fulfilling administrative duties
- Handling guests requests such as restaurant bookings, theatre tickets and sightseeing tours
- Ensuring that the reception area is clean and tidy at all times
The ideal candidate for the Guest Services position should:
- Have previous experience in a similar position or Reception Supervisor role within a 4 or 5 star hotel
- Have excellent knowledge of London
- Have a friendly, bubbly and flexible attitude
- Communicate effectively in English
Applicants should be flexible to work between Monday to Sunday.
Red Carnation Hotel Collection is ranked #26 of the Sunday Times Top 100 Best Companies to Work For 2013.
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